Customer.io

title: Customer.io

description: Customer.io is a customer engagement platform designed to create personalized customer journeys that engage, convert, and scale.

Customer.io

Customer.io is a customer engagement platform designed to create personalized customer journeys that engage, convert, and scale.

Settings and setup

To start using the Customer.io extension, you need to create an account and get your API key and site ID.

Actions

Track person event

Tracks an event for a person in Customer.io. You can identify a person using email, cio_id or id, give your event a name and optional attributes.

By default, Awell adds the following attributes to the event:

• _awell_careflow_id: The ID of the careflow.
• _awell_careflow_definition_id: The ID of the careflow definition.
• _awell_patient_id: The ID of the patient.
• _awell_activity_id: The ID of the activity.
• _awell_identifier_{system_namespace}: For every identifier the patient has in Awell, an attribute is added with the system namespace as the key and the identifier value as the value.