Set to true if a particular note should appear as being created from outside (i.e., not through web portal). The default value is false

Comma separated list of email addresses of agents/users who need to be notified about this note

Set to true if the note is private. The default value is true.

ID of the agent/user who is adding the note

Add note to ticket

Get ticket

Key value pairs containing the names and values of custom fields. All values must be strings.

Timestamp that denotes when the ticket is due to be resolved

The priority of the ticket. Possible values: 1 (Low), 2 (Medium), 3 (High), 4 (Urgent)

The status of the ticket. Possible values: 2 (Open), 3 (Pending), 4 (Resolved), 5 (Closed)

Helps categorize the ticket according to the different kinds of issues your support team deals with

Freshdesk is a cloud-based customer service software that helps businesses manage and streamline their customer support operations.