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title: Talkdesk

description: Talkdesk is a cloud-based customer experience and contact center software company. It provides a platform that enables businesses to set up and manage their customer service and support operations.

TalkDesk

Talkdesk is a cloud-based customer experience and contact center software company. It provides a platform that enables businesses to set up and manage their customer service and support operations. Talkdesk offers a range of features and tools to streamline and enhance communication between businesses and their customers.

Setup

To set up the extension, you'll need your Talkdesk account name along with a client ID and client secret. Please ensure that the credentials you provide are associated with the necessary permissions, or "scopes," to run the extension:

• flows-interactions:start

Custom Actions

Trigger flow

Enables the initiation of a Talkdesk flow directly from an Awell careflow. This feature triggers an interaction using the most recent published version of a specific Studio flow. You'll need to supply the ID of the flow and the data (as a JSON object) that you want to input into the flow.

Important: Please note that Talkdesk sets a restriction of up to two API requests per second (rps) for each account using their Flows API.

Click here to learn more about triggering flows via the Talkdesk API and here to read the API docs.