title: Zendesk

description: Zendesk is a customer service and support platform that provides a suite of tools and software for businesses to manage their customer interactions.

Zendesk

Zendesk is a customer service and support platform that provides a suite of tools and software for businesses to manage their customer interactions. It offers a range of customer service solutions, including help desk ticketing systems, customer support and engagement, and self-service options. Zendesk is designed to help companies streamline their customer support processes, improve communication with their customers, and resolve issues more efficiently.

Extension settings

In order to set up this extension, you will to authenticate with the Sell API and need an API token. You can visit Zendesk Sales CRM dashboard and go to Settings > Integration > OAuth to enable and create an API token. Read more about how to get an access token for the Sell API here.

Custom Actions

Create task

Creates a new task. You can create either a floating task or create a related task and associate it with one of the resource types: Leads, Contacts, Deals.

Complete task

Marks a task as completed.